Have you spent a lot of money training personnel on RCA and not gotten the ROI you desired? So many organizations put a program in place only to find out that over time it slowly fades away.
This eBook reveals the common reasons why RCA programs get stuck in a rut, and proposes a methodology to ensure your RCA program delivers value.
You will gain insights and tactics to:
- Get out of an RCA rut
- Lay a good foundation for your program
- Implement best-practice triggers, protocols, and standards
- Utilize the best methods for reporting and tracking solution implementation
- Measure the value of your RCA program
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