Learning Objectives
- An introduction to effective problem-solving using Root Cause Analysis
- This is a perfect first course into effective problem solving and is a recommended course for anyone who will participate in Root Cause Analysis
- Students will learn how to apply RCA to both simple systems and complex groups of systems
Key Learnings
- The students will learn how to perform an RCA. They will work numerous instructor-led exercises that build upon each other to learn how to identify causes and to recognize the differences in cause types.
- The students will be exposed to the Cause Tree methodology that grows into a much stronger result when compared to a simple linear 5-why approach.
- Following a step-by-step method to solve any problem the workplace can present, each module builds upon the progression of effective solution generation that complements the RCA Facilitator Course.
Course Information
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Duration and Delivery
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- 1-day face-to-face classroom, or
- 8-hours remote web conferencing, typically over 2 days
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Who should attend?
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Supervisors, Engineers, LEAN Specialists, 6 Sigma Black Belts, Maintenance Trades, Designers Engineers, Safety Representatives, Operators, Administrators, Continuous / Healthcare Improvement Specialists, Business Analysts, IT Professionals, HR Personnel.
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Program
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- Introduction to RCA and the IEC 62740 international standard for Root Cause Analysis
- Triggers for an RCA + Exercise
- Preparation + Exercises
- Analysis
- Develop problem statement + exercises
- Construct initial timeline
- Build the Cause-and-Effect chart + Exercises
- Add supporting information + Exercises
- Quality check the Cause-and-Effect chart + Exercises
- Resolution
- Generate and select solutions + Exercise
- Implement solutions
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Languages
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- English
- Spanish
- German
- Portuguese
- Chinese (Mandarin / Simplified Chinese)
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Learning path
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- Prerequisites: None
Next Steps:
- Practice! And then grow into a Facilitator with the RCA Facilitators Course